• Acumeni offers Banks, Mobile Networks, Utility Companies, Airlines, Insurance Companies and Government Entities the technology to automatically prompt for, gather, analyse and report customer feedback easily …

VoC Program Automation Tool

Backend systems data querying, customer participation rules and service points management are key elements of a Voice of the Customer Program.

Acumeni offers a VoC Program Automation application that enables quick and successful enterprise-wide Voice of the Customer program implementation.

VoC Configuration Manager

VoC Feedback Hub

VoC Feedback Hub is a multi-channel (WhatsApp, SMS, IVR & Online) customer engagement and feedback gathering solution.

Using the Feedback Hub companies can reach and gather feedback from 100% of their customer base with no technology or cost barriers.

Conduct_SMS_IVR_Online_Surveys_Easily

VoC Advanced Analytics

VoC Advanced Analytics Application provides the artificial intelligence that mines, analyses and categories customer feedback.

Additionally, the Advanced Analytics Portal enables user rights based enterprise-wide VoC reporting.

Advanced Analytics Portal