Acumeni offers Banks, Mobile Networks, Utility Companies, Airlines, Insurance Companies and Government Entities the technology to automatically prompt for, gather, analyse and report customer feedback easily …
VoC Program Automation Tool
Backend systems data querying, customer participation rules and service points management are key elements of a Voice of the Customer Program.
Acumeni offers a VoC Program Automation application that enables quick and successful enterprise-wide Voice of the Customer program implementation.
VoC Feedback Hub
VoC Feedback Hub is a multi-channel (WhatsApp, SMS, IVR & Online) customer engagement and feedback gathering solution.
Using the Feedback Hub companies can reach and gather feedback from 100% of their customer base with no technology or cost barriers.
VoC Advanced Analytics
VoC Advanced Analytics Application provides the artificial intelligence that mines, analyses and categories customer feedback.
Additionally, the Advanced Analytics Portal enables user rights based enterprise-wide VoC reporting.