VoC Program Automation Tool

Backend systems data querying, customer participation rules and service points management are key elements of a Voice of the Customer Program.

Acumeni offers a VoC Program Automation application that enables quick and successful enterprise-wide Voice of the Customer program implementation.

VoC Configuration Manager

VoC Feedback Hub

VoC Feedback Hub is a multi-channel (WhatsApp, SMS, IVR & Online) customer engagement and feedback gathering solution.

Using the Feedback Hub companies can reach and gather feedback from 100% of their customer base with no technology or cost barriers.


VoC Advanced Analytics

VoC Advanced Analytics Application provides the artificial intelligence that mines, analyses and categories customer feedback.

Additionally, the Advanced Analytics Portal enables user rights based enterprise-wide VoC reporting.

Advanced Analytics Portal