Knowledge drives growth.
Acumeni gives leaders the intelligence they need to improve both customer and employee experience - from AI-powered customer research to feedback analytics and 360 leadership insights at scale.
Acumeni is a trading name of ESJ Software Ltd · UK Registered · Est. 2008
Three solutions. One mission: understand people better, act faster.
Trusted by leading organisations
Three solutions. One mission.
Whether you need an answer to one customer question or a platform for continuous listening - understand your customers and your people better, act faster, and drive measurable improvements.
Acumeni Research
Bring us one customer question and we deliver the answer. AI interviews your real customers one-to-one, asks intelligent follow-ups, and turns thousands of conversations into a board-ready report - for a fixed fee, with no software to buy.
- ✓Fixed-scope Research Sprint - no licences, no platform to deploy
- ✓Conversational AI interviews in 15+ languages
- ✓Themes, sentiment, statistics and recommended actions
Acumeni HR
Turn 360-degree employee feedback into leadership development insights with AI-powered surveys, conversational interviews, and real-time people analytics.
- ✓9 survey types - 360, sentiment, onboarding, exit & more
- ✓AI-generated questions & conversational interview mode
- ✓Competency heatmaps, manager rankings & trend reporting
Acumeni Pulse
Real-time feedback analytics that turn customer voices into actionable insights. CSAT, NPS, root cause analysis, and AI recommendations at scale.
- ✓CSAT & NPS tracking across all channels
- ✓AI root cause engine with pattern detection
- ✓Prioritised recommendations with projected impact
Ready to transform your CX?
Start with a 30-minute scoping call. We'll align on your goals, integrations, and go-live plan.