Acumeni’s Unique Voice-of-the-Customer Dashboard
Acumeni | Out-of-the-box use cases …
For Banks
Using Acumeni, Banks can automatically invite customers (by triggering personalised invitation sms and email messages) to give feedback immediately after a branch visit or qualifying transaction.
For Products & Services …
Measure the level of customer satisfaction with the Bank’s products and services by obtaining Customer Satisfaction (CSAT) Scores, Net Promoter (NPS) Score and analysed / categorised verbatim comments from the Bank’s customers.
For Bank Branches …
Monitor the customer experience delivered at the Bank’s branches.
For Call Centre Services …
Monitor the service delivered by the Bank’s call centre staff.
For Mobile Networks
Using Acumeni, Mobile Network Operators can easily ask customers (by triggering personalised invitation sms messages) for service experience feedback.
On-boarding New Customers …
Contact new customers after (XX) days to acquire Customer Satisfaction Scores (CSAT), Net Promoter Scores (NPS) and analysed / categorised verbatim comments.
For Retail Outlets …
Monitor the experience delivered at operated and franchised retail outlets.
For Call Centre Services …
Monitor the service delivered by the Network’s call centre agents.
For Education Authorities
Using Acumeni, Education Authorities can invite Parents (by triggering personalised invitation messages) to give feedback at the end of each term.
Measure …
Measure Parent satisfaction with the progress made by their children in Primary and Secondary Schools, by obtaining Parent Satisfaction (CSAT) Scores, Net Promoter (NPS) Score and analysed / categorised verbatim comments.
Monitor …
Monitor Parent Satisfaction trends term-by-term across all local schools.