Mobile Networks
Network Service Experience
Capture how subscribers truly feel about your network’s performance. Gather Customer Satisfaction Scores (CSAT), Net Promoter Scores (NPS), and analysed verbatim feedback to uncover pain points, improve coverage, and enhance service reliability.
Retail Outlet Experience
Monitor and compare the customer experience across both company-owned and franchised retail outlets. Identify service gaps, optimise in-store operations, and ensure consistent brand experience at every customer touchpoint.
Call Centre Service Quality
Evaluate customer interactions with your call centre agents. Use real-time feedback to track service levels, improve response quality, and ensure customer issues are resolved efficiently and professionally.
Government Entities
Citizen Service Application Experience
Gather direct feedback from citizens applying for government services. Measure Citizen Satisfaction (CSAT), Net Promoter Scores (NPS), and categorised verbatim comments to identify areas for process improvement and enhance service delivery.
Payments Experience (Fees, Taxes & Levies)
Monitor the end-to-end experience of citizens making payments—both online and in-person. Gain insights into ease of use, accessibility, and service quality at payment portals and government offices.
Call Centre Service Quality
Evaluate the performance of government call centre agents through citizen feedback. Track satisfaction levels, identify training needs, and ensure consistent, citizen-friendly support across all touchpoints.
Education Authorities
Engage Parents. Track Progress. Improve Outcomes.
With Acumeni, Education Authorities can easily engage parents by sending personalised SMS invitations to provide feedback at the end of each school term.
Measure Parental Satisfaction
Evaluate how satisfied parents are with their children’s academic progress in local primary and secondary schools. Collect Parent Satisfaction (CSAT) scores, Net Promoter Scores (NPS), and analysed verbatim feedback to understand what’s working—and what needs attention.
Monitor Trends Across Schools
Track satisfaction term by term across all schools under your authority. Identify performance trends, uncover gaps, and ensure consistent quality of education delivery across the region.
Airlines
In-Flight Experience
Capture how passengers feel about their flight experience. Collect Customer Satisfaction (CSAT) scores, Net Promoter Scores (NPS), and analysed verbatim feedback to identify areas for improvement and enhance service across all flight classes.
Booking & Ticketing Experience
Monitor the customer journey during ticket purchases—whether through the airline’s online booking portal or travel agents. Gain insights into ease of use, convenience, and service quality across all booking channels.
Call Centre Performance
Evaluate the quality of support provided by your call centre agents. Use real-time feedback to assess responsiveness, professionalism, and resolution effectiveness, ensuring consistent and customer-centric service.
Insurance Companies
Claims Experience
Understand how customers feel during the claims process—a critical moment of truth. Gather Customer Satisfaction (CSAT) scores, Net Promoter Scores (NPS), and analysed verbatim feedback to identify delays, pain points, and opportunities to improve claims handling.
New Customer Onboarding
Monitor the experience of new policyholders engaging with your sales agents, whether in person or online. Ensure your onboarding process is smooth, informative, and builds trust from the very first interaction.
Call Centre Service Quality
Evaluate the performance of your call centre agents by capturing real-time customer feedback. Track satisfaction levels, identify training needs, and ensure consistent support that reflects your brand promise.