We help organisations launch customer feedback programmes quickly — and turn them into meaningful insights, fast.

Acumeni Consulting Services provides the expertise, structure and support your team needs to get customer feedback flowing — and working — across your organisation.

CX Programme Setup

We help you launch a structured customer feedback programme across Web, WhatsApp, SMS and IVR — including survey design, automation rules and dashboard configuration.

Survey Design & Strategy

Our consultants design clear, research-backed survey questions that capture CSAT, NPS, sentiment and actionable customer themes aligned to your business goals.

Insight Automation & AI Analysis

Acumeni’s AI tools analyse verbatim customer feedback to uncover sentiment, topics and root-cause drivers — giving your team faster decision-making power.

Our Four-Step Consulting Process

1. Discovery & Alignment

We meet with your team to understand customer journeys, feedback gaps, operational needs and strategic goals.

2. Programme Setup & Configuration

We configure Acumeni for your organisation: surveys, contact lists, automation rules, alerts and reporting dashboards.

3. Rollout & Activation

We train your teams, deploy customer-facing surveys, activate triggers and ensure responses are flowing in real time.

4. Insights, Coaching & Continuous Improvement

Our consultants help you interpret CSAT, NPS and sentiment insights — guiding your team in root-cause analysis and ongoing CX optimisation.

Industry Expertise

Deep experience in banking, telecoms, health and public sector customer experience.

Fast Deployment

We get your programme live in days — not months — with automated insights from day one.

AI-Powered Insight

Acumeni’s AI engines analyse customer sentiment and identify emerging themes instantly.

High-Touch Support

Direct access to Acumeni consultants who guide your CX strategy and improvement plans.