From Zero to Insight in 30 Days
We design, launch and manage customer feedback programmes that deliver actionable intelligence – not just data. Our consultants handle the complexity so your team can focus on acting on what you learn.
CX Programme Setup
We help you launch a structured customer feedback programme across Web, WhatsApp, SMS and IVR — including survey design, automation rules and dashboard configuration.
Survey Design & Strategy
Our consultants design clear, research-backed survey questions that capture CSAT, NPS, sentiment and actionable customer themes aligned to your business goals.
Insight Automation & AI Analysis
Acumeni’s AI tools analyse verbatim customer feedback to uncover sentiment, topics and root-cause drivers — giving your team faster decision-making power.
Our Four-Step Consulting Process
1. Discovery & Alignment
We meet with your team to understand customer journeys, feedback gaps, operational needs and strategic goals.
2. Programme Setup & Configuration
We configure Acumeni for your organisation: surveys, contact lists, automation rules, alerts and reporting dashboards.
3. Rollout & Activation
We train your teams, deploy customer-facing surveys, activate triggers and ensure responses are flowing in real time.
4. Insights, Coaching & Continuous Improvement
Our consultants help you interpret CSAT, NPS and sentiment insights — guiding your team in root-cause analysis and ongoing CX optimisation.
Industry Expertise
Deep experience in banking, telecoms, health and public sector customer experience.
Fast Deployment
We get your programme live in days — not months — with automated insights from day one.
AI-Powered Insight
Acumeni’s AI engines analyse customer sentiment and identify emerging themes instantly.
High-Touch Support
Direct access to Acumeni consultants who guide your CX strategy and improvement plans.
Ready to Launch Your Feedback Programme?
Book a call to discuss your industry-specific requirements and see how quickly we can get you listening to customers.