Acumeni Feedback Hub — Built for Scale.
Trusted by Banks, Mobile Networks & Growing Organisations.
The Acumeni Feedback Hub enables CX and Service Managers to collect structured feedback from all customer types, across all major channels.
Designed for both high-volume enterprises and fast-growing organisations, Acumeni delivers scalable, inclusive, multi-language customer engagement — whether you’re handling hundreds or millions of interactions each month.
Powerful Features to Run Customer Feedback at Scale
Fully Brandable
Customise logos, colours and themes for a consistent customer experience.
Multiple Languages
Support for English, French, Portuguese, Arabic and African regional languages.
Speech-to-Text & Text-to-Speech
Enable accessible IVR surveys with voice input and audio question playback.
Next-Question Logic
Smart skip logic creates personalised survey flows.
Answer Piping
Use earlier answers in later questions to create natural, contextual flow.
Multiple Question Types
CSAT, NPS, Likert, multi-choice, numeric, audio, and open text.
PIN-Protected Surveys
Secure surveys with unique access PINs for authorised respondents.
Closed Group Surveys
Target specific customer or staff groups with authenticated access.
SMS Respondent Validation
Verify participant identity via secure SMS one-time codes.
Participation Rewards
Automatically send airtime, data or voucher incentives.
Two-Factor Authentication
Secure survey dashboards and manager logins with OTP.
Conditional Alerts
Trigger alerts when low scores or complaint signals appear.
AI Qualitative Analysis
Automatic theme detection, sentiment analysis and insight summaries.
Third-Party API
Integrate surveys with CRMs, banking systems, telco platforms and more.
Invitations API
Send survey invitations via Email, SMS or IVR from any system.
Experience Enterprise-Grade Customer Feedback Automation
Activate your FREE 90-Day Feedback Hub trial and explore multi-channel surveys, AI analytics and automated insights.