• Effortlessly Gather, Analyse, and Act on Customer Feedback with Acumeni
    Automate every step—from prompting customers to delivering real-time insights—all in one powerful platform.

Engagement Automation

Put Personalisation & Participation at the Core of Your Feedback Programme

Effective automation hinges on two things: precise personalisation and smart participation rules. Acumeni’s expert consultants build custom automation scripts that weave both elements into your workflow—so the right customer receives the right question at the perfect moment. The result? A rapid, enterprise‑wide rollout that starts generating actionable insight from day one.

VoC Configuration Manager

Feedback Gathering

Reach Every Customer, Every Time — with Acumeni Feedback Hub

The Acumeni Feedback Hub is a powerful multi-channel solution that enables customer engagement and feedback collection across WhatsApp, SMS, IVR, and online platforms.

With the Feedback Hub, businesses can effortlessly connect with 100% of their customer base, removing technology and cost barriers to ensure no voice goes unheard.

Conduct_SMS_IVR_Online_Surveys_Easily

Insights Reporting

Enterprise-Wide Visibility with the Acumeni Advanced Analytics Dashboard

Acumeni’s Enterprise Advanced Analytics Dashboard ensures that everyone who needs insight—C-level executives, managers, and customer-facing teams—has secure, real-time access to critical customer feedback metrics, including CSAT, NPS, sentiment trends, and actionable insights.

Empower your entire organisation to make faster, data-driven decisions that enhance customer experience at every level.

Advanced Analytics Portal