Feedback Solutions Built for Your Industry
Pre-configured survey templates, dashboards and analytics designed for banks, telecoms, airlines, insurers and government. Choose your use case and launch in days, not months.
Banking Feedback Solutions
Branch Experience Monitoring
Monitor and improve service quality across your entire branch network. Use real-time feedback to identify underperforming locations, recognise high-performing teams and continuously enhance the in-branch customer experience.
Product and Service Experience
Get a clear, data-driven view of how customers perceive your bank’s products and services. Capture CSAT, NPS and categorised verbatim feedback to pinpoint what is working, uncover pain points and guide improvement strategies.
Call Centre Service Quality
Evaluate call centre performance using direct customer feedback after each interaction. Understand how well agents meet expectations, identify training needs and drive consistent, high-quality support across all channels.
Telecoms Feedback Solutions
Network Service Experience
Understand how subscribers truly feel about your network performance. Capture CSAT, NPS and analysed verbatim feedback to uncover pain points, improve coverage and strengthen overall service reliability.
Retail Outlet Experience
Monitor customer experience across company-owned and franchised retail outlets. Identify service gaps, optimise in-store operations and ensure a consistent, high-quality brand experience at every touchpoint.
Call Centre Service Quality
Evaluate customer interactions with your call centre agents. Use real-time feedback to track service levels, improve response quality and ensure subscriber issues are resolved efficiently and professionally.
Public Sector Feedback Solutions
Citizen Service Applications
Collect direct feedback from citizens applying for government services. Measure Citizen Satisfaction, NPS and categorised comments to identify bottlenecks, improve workflows and strengthen public service delivery.
Payments Experience
Monitor the complete experience of citizens making payments for fees, taxes and levies – both online and in-person. Gain visibility into ease of use, accessibility and service quality at payment portals and offices.
Call Centre Service Quality
Evaluate how effectively government call centre agents support citizens. Use real-time feedback to track satisfaction, identify training needs and ensure consistent, citizen-friendly service across all channels.
Ready to Launch Your Feedback Programme?
Book a call to discuss your industry-specific requirements and see how quickly we can get you listening to customers.